How to Connect your OpenAI Account to DMly

Integrating OpenAI with DMLY enables powerful AI capabilities such as:

• Smart automated customer support

• AI-powered conversation handling

• Lead qualification

• Context-aware responses

• Intelligent bot-to-human transfers

Follow the steps below to securely connect your OpenAI account.

Step-by-Step: Connect OpenAI to DMLY

Log in to DMLY

• Open your DMLY dashboard.

• Navigate to Integrations from the left sidebar.

• Click on OpenAI Connect.

Access the OpenAI Platform

If you already have an OpenAI account:

• Visit:
  https://platform.openai.com/

• Log in to your account.

If you don’t have one:

• Click Sign Up

• Enter your email and details

• Verify your phone number

• Create your Organization and Project

Set Up Billing (Required)

To use the OpenAI API, billing must be active.

• Click the Settings icon (top-right corner).

• Go to Billing → Overview

• Click Add Payment Details

• Enter your card information and billing address.

Without billing enabled, your API calls will fail.

Generate Your API Key

• In the OpenAI dashboard, go to API Keys in the left menu.

• Click Create New Secret Key

• Name it (e.g., DMLY Integration)

• Click Create

• Copy the API key immediately (it will not be shown again).

Paste API Key in DMLY

• Return to DMLY → Integrations → OpenAI

• Paste your API key into the API Key field.

• Click Save

If valid, your OpenAI account will be successfully connected.

Security & Best Practices

To keep your integration secure and cost-efficient:

• Keep your API key private and never share it publicly.

• Do not commit your API key into public repositories.

• Monitor usage and costs in your OpenAI dashboard regularly.

• Set usage alerts in OpenAI to avoid unexpected charges.

• Rotate your API key periodically for enhanced security.

• If a key is exposed, revoke it immediately and generate a new one.

Troubleshooting

If the integration fails:

Double-check:

• The API key is copied correctly (no extra spaces)

• Billing is active

• The key has not been revoked

• Your OpenAI account is in good standing

Check OpenAI System Status:

Visit:
https://status.openai.com/

Still Not Working?

• Recreate a new API key and try again.

• Disconnect and reconnect the integration in DMLY.

• Contact DMLY (WhautoChat) support if the issue persists.

What Happens After Connection?

Once connected, you can:

• Build AI-powered automation workflows

• Enable GPT responses inside conversations

• Automate FAQs and lead qualification

• Combine AI with round-robin staff assignment

• Improve response speed and scalability