The DMLY Live Chat Widget allows you to display a floating chat button on your website that connects visitors to multiple messaging channels (WhatsApp, Instagram, Messenger, Telegram) or your Live Chat inbox.
You can customize:
Popup greeting message
Ice Breakers
Channel titles and subtitles
Multichannel menu
Chat delay timing
All configurations are available inside your Live Chat integration settings.
Chat Popup SettingsThis is the initial greeting users see in the widget.
Example:
“Need any help? Chat with us!”
This helps increase engagement and encourage clicks.
Controls when the popup appears.
Set to 0 → Show immediately
Set to 30000 → Show after 30 seconds
Use delay to avoid interrupting user browsing too early.
Live Chat Ice BreakersIce Breakers are tappable quick-start questions that appear when a user opens your Live Chat for the first time.
They help visitors start conversations without typing.
You can add up to 5 Ice Breakers.
Pricing Question
Technical Support
General Support
Book a Demo
Sales Inquiry
When clicked, the selected text is automatically sent as the first message.
Go to your Live Chat settings
Enable Live Chat
Scroll to Ice Breakers
Enter:
Ice Breaker Title (e.g., “Start a Conversation”)
Ice Breaker text options
Click Add Ice Breaker if needed
Save changes
Keep them short and action-driven
Match them to your most common inquiries
Connect them to automation rules
Avoid long phrases
Example automation:
If message contains “Pricing Question”
Send pricing details
Add tag “Pricing Lead”
Multichannel Persistent MenuThe Live Chat Widget supports multiple messaging channels.
Visitors can choose how they want to connect with you.
Supported Channels:
Messenger
Telegram
Live Chat
Channel ConfigurationEach channel includes:
Toggle Enable/Disable
Channel Title
Channel Subtitle
Channel URL
Title: “Chat with us on WhatsApp”
Subtitle: “Typically replies in minutes”
URL format:
https://wa.me/123456789(Include country code)
Title: “Chat with us on Instagram”
URL format:
https://ig.me/m/USERNAMEDo not include @.
Title: “Chat with us on Messenger”
URL format:
https://m.me/PAGEUSERNAMETitle: “Chat with us on Telegram”
URL format:
https://t.me/USERNAMEDo not include @.
How It Appears to UsersWhen users click the widget:
They see available channels
They select their preferred platform
They’re redirected instantly
The selected channel opens with your business chat
If Live Chat is enabled, they can also chat directly on your website.
Benefits of Multichannel Widget
Lets users choose their preferred platform
Increases conversation start rate
Reduces drop-offs
Centralizes inquiries into DMLY inbox
Works across desktop and mobile
Advanced Setup IdeasShow Live Chat during business hours
Show WhatsApp after hours
Use Ice Breakers for lead qualification
Connect Ice Breakers to automation flows
Assign chats automatically to teams
Example High-Converting SetupPopup Message:
“Need help choosing a plan?”
Ice Breakers:
View Pricing
Book a Demo
Technical Support
Channels Enabled:
Messenger
Live Chat
Automation:
Add tag based on selected Ice Breaker
Assign to correct department
Send instant auto-reply