How to Connect Instagram Profiles to DMLY

Connect your Instagram Business account to DMLY to manage Instagram Direct Messages inside your unified Team Inbox, alongside WhatsApp, Messenger, Telegram, and Live Chat.

VIDEO GUIDE:

Before You Begin

Ensure the following requirements are completed before starting the connection process:

1. Instagram Business Account

• Your Instagram account must be a Professional Account

• The account type must be set to Business

To switch:

• Go to Instagram → Settings

• Select Account

• Choose Switch to Professional Account

• Select Business

2. Instagram Must Be Linked to a Facebook Page

Your Instagram Business account must be connected to a Facebook Page.

To verify:

• Go to your Facebook Page

• Open Page Settings

• Confirm the Instagram account is linked

3. Enable Message Access on Instagram

1. Go to Instagram → Settings and Privacy

2. Tap Messages and Story Replies

3. Open Message Controls

4. Scroll down and enable Allow Access to Messages

Without this setting enabled, DMLY cannot receive Instagram messages.

Steps to Connect Instagram

Step 1: Log in to DMLY

1. Open the DMLY app.

2. Log in with your credentials.

3. Select the appropriate workspace.

Step 2: Open Instagram Integration

1. Click Integrations from the left sidebar.

2. Under Instagram, click the CONNECT button

Step 3: Connect with Instagram

1. Click Connect with Instagram.

2. A Facebook login popup will appear.

You must log in with the Facebook account linked to your Meta Business.

Step 4: Select Your Facebook Page

1. Choose the Facebook Page linked to your Instagram account.

   • Example: ABC Business

2. Click Next.

Step 5: Select Your Meta Business

1. Choose the Meta Business Account associated with the selected Facebook Page.

   • Example: ABC Business

2. Click Next.

Step 6: Select Your Instagram Account

1. Choose your Instagram Business Account.

   • Example: abc_business_new

2. Click Next.

Step 7: Save the Setup

1. Click Save.

2. Within a few seconds, the integration status will show Connected.

Step 8: Finalize the Settings

1. Click Go To Instagram Settings.

2. Select the Facebook Page linked to the Instagram Profile.

3. Click Connect Page to complete the integration.

After Connection

Once connected:

• Instagram DMs will appear in the Team Inbox

• Agents can reply directly from DMLY

• Conversations can be assigned to team members

• Automations can respond to Instagram messages

• Message history will be stored within the workspace

Testing the Integration

To confirm everything is working:

1. Send a DM to your Instagram Business account.

2. Check the Team Inbox in DMLY.

3. Confirm the message appears and can be replied to.

Troubleshooting

If connection fails:

• Confirm the account is set to Business (not Creator or Personal)

• Ensure Instagram is linked to the correct Facebook Page

• Verify “Allow Access to Messages” is enabled

• Make sure you logged in with the correct Meta Business account

• Disconnect and reconnect the integration if necessary