How to Connect Telegram to DMLY

Connect your Telegram bot to DMLY to send and receive messages directly inside your unified Team Inbox, alongside WhatsApp, Instagram, Messenger, and Live Chat.

VIDEO GUIDE:

Before You Start

To connect Telegram, you need:

• A Telegram account

• A Telegram bot created via @BotFather

• The Bot API Token generated during setup

Steps to Connect Telegram

Step 1: Log in to DMLY

1. Open the DMLY app.

2. Log in to your account.

3. Select the appropriate workspace.

Step 2: Open Telegram Integration

1. Navigate to Integrations from the left sidebar.

2. Click Telegram Connect.

Step 3: Create Your Telegram Bot

If you do not already have a Telegram bot:

1. Open the Telegram app.

2. Search for @BotFather.

3. Start a chat with BotFather.

4. Send the command:

/newbot

BotFather will guide you through the setup process.

Step 4: Follow the Setup Prompts

During bot creation:

1. Choose a Bot Name
   Example: MyBusiness Bot

2. Choose a Username
   The username must:

   • Be unique

   • End with bot
     Example: mybusiness_support_bot

Once completed, BotFather will confirm your bot has been created.

Step 5: Copy Your Bot Token

After setup, BotFather will provide a Bot API Token.

It will look similar to:

123456789:ABCdefGhIjKlmNoPQRstuVwXyZ

Keep this token secure. Anyone with access to it can control your bot.

Step 6: Connect Telegram in DMLY

1. Return to DMLY → Integrations → Telegram

2. Paste your Bot Token into the provided field.

3. Click Connect

If the token is valid, your Telegram bot will connect instantly.

After Connection

Once connected:

• Messages sent to your Telegram bot will appear in the Team Inbox

• Agents can reply directly from DMLY

• Automations can be configured for Telegram

• Conversations are stored within the assigned workspace

Testing the Connection

To confirm everything is working:

1. Open Telegram.

2. Search for your bot username.

3. Send a message.

4. Check the Team Inbox in DMLY to confirm it appears.

Troubleshooting

If connection fails:

• Ensure the Bot Token is copied correctly

• Confirm the token has not been regenerated

• Verify the bot was created successfully via @BotFather

If needed, regenerate the token using:

/token

in BotFather and reconnect in DMLY.

Success

Your Telegram bot is now connected to DMLY.