The WhatsApp Status & Health Check section inside DMLY helps you monitor the condition of your connected WhatsApp Business account in real time. This ensures your messaging remains active, compliant, and operating without interruptions.

You can find this under:

Integrations → WhatsApp → Configuration

WhatsApp Status Overview

Once connected, DMLY displays key health indicators:

Phone Number

Shows the connected WhatsApp Business number.

• Confirms which number is active

• Helps verify the correct line is being used

Verified Name

Displays your approved WhatsApp Business display name.

If you recently changed your display name inside Meta:

• You must click Register Phone Number

• This re-registers the number to continue using the Cloud API

Failure to re-register may cause message delivery issues.

Connection Status

Indicates whether your WhatsApp is actively connected.

• Connected – Everything is working properly

• Disconnected – Messages will not send or receive

If disconnected:

• Click Disconnect WhatsApp

• Reconnect using the embedded signup process

Quality Rating

Meta assigns a quality rating based on customer engagement.

• High Quality

• Medium Quality

• Low Quality

Low ratings may reduce messaging limits or trigger restrictions.

Improve Quality Rating by:

• Responding quickly

• Avoiding spam

• Sending relevant, expected messages

• Reducing customer blocks and reports

Messaging Limits

Displays your daily messaging tier:

Example:
250 Business Initiated Conversations / 24hr

This refers to how many new conversations you can start per day using templates.

Limits increase when:

• Your business is verified

• Your quality rating remains high

• Customers engage positively

Health Check Components

Below the status overview, DMLY provides direct access to important WhatsApp management tools:

Payment Method

Template messages require an active payment method in Meta.

If templates are failing:

• Click Update Payment

• Verify your payment method inside Meta Business

Without payment setup:

• Business-initiated template messages will fail

Verify Your Business

Business verification increases trust and messaging limits.

Click Business Verification to:

• Submit required business documents

• Increase daily conversation limits

• Improve platform trust

WhatsApp Manager

Click WhatsApp Manager to access:

• Template approvals

• Quality rating details

• Message insights

• Account activity logs

This is the official Meta dashboard.

When to Re-Register Your Number

You must click Register Phone Number if:

• You changed your WhatsApp display name

• You modified business profile details in Meta

• Message delivery suddenly stops after profile changes

This ensures your Cloud API connection remains valid.

Common Health Issues & Fixes

Best Practices for WhatsApp Health

• Monitor quality rating weekly

• Keep business information consistent

• Avoid bulk unsolicited promotions

• Use approved templates properly

• Close conversations after resolution

• Verify your business early