The Contacts section in DMLY is where you manage, organize, and interact with all your leads, subscribers, and customers across connected channels. It provides a centralized view of contact data, activity, stages, and engagement history — helping you build smarter campaigns and automation workflows.
Contacts List ViewThe List View gives you a structured table of all your contacts with key details at a glance.
Each contact record shows:
Name – Contact’s display name
Contact – Phone number or social handle
Stage – Current lifecycle stage (e.g., Lead, Subscriber, Customer, Opportunity)
Last Activity – Most recent interaction timestamp
Tags – Applied labels for segmentation
Actions – Quick action buttons
Channel icons (WhatsApp, Instagram, Telegram, etc.) appear beside the contact to indicate where the contact originated or interacts.
Filtering & Search OptionsDMLY allows advanced filtering to quickly locate specific contacts.
Search Contacts – Search by name, number, or handle
Channels – Filter by WhatsApp, Instagram, Telegram, etc.
Select Stage – Filter by lifecycle stage
Search Tags – Filter contacts by assigned tags
Exclude Tags – Exclude contacts with specific tags
Date Range – Filter contacts created within a specific period
Filter Message Undeliverable/Failed Contacts – Toggle to identify delivery issues
Sort By – Organize by creation date or latest activity
These filters make it easy to build precise segments for broadcasts and automation.
Contact ActionsEach contact has quick action buttons:
Open ChatInstantly open the conversation in the Team Inbox.
Edit Contact
Custom Attributes
Delete Contact
This gives you full control over individual contact management.
Adding ContactsYou can add contacts in multiple ways:
+ New Contact – Manually create a contact
Bulk Import – Upload contacts via CSV
Export All Contacts – Download your entire contact list
Merge Contacts – Combine duplicate records
Tags & StagesTags help categorize contacts for targeting and automation.
Examples:
New Lead
VIP
Follow Up 1
Unsubscribe
Tags are dynamic and update automatically based on automation rules.
Stages represent where the contact is in your pipeline.
Examples:
Lead
Opportunity
Subscriber
Customer
Stages help visualize the customer journey and improve follow-ups.
Contact Activity TrackingThe Last Activity column shows the most recent engagement. This helps you:
Identify inactive contacts
Retarget recently engaged users
Prioritize follow-ups
Combined with tags and stages, this creates powerful segmentation opportunities.
WhatsApp SuppressionsDMLY also includes a WhatsApp Suppressions section where you can:
View blocked numbers
Monitor opt-outs
Ensure compliance with messaging rules
This protects your WhatsApp quality rating and delivery performance.
Why the Contact Overview MattersThe Contact Overview helps you:
Manage all conversations centrally
Track lifecycle progression
Build accurate segments
Improve targeting precision
Maintain clean marketing lists
Increase campaign performance
With powerful filtering, tagging, and automation support, DMLY’s Contact Overview ensures you always send the right message to the right audience at the right time.
