DMLY supports multiple communication channels, allowing you to manage all customer conversations from a single unified inbox. Each channel can be connected to a workspace and used independently or alongside others.
This guide outlines the channels currently supported in DMLY and how they work.
Communication channels are the messaging platforms you connect to DMLY to send and receive customer messages.
Once a channel is connected:
Incoming messages appear in the Team Inbox
Agents can reply in real time
Automations and broadcasts can be applied (subject to channel rules)
DMLY supports WhatsApp Business (Cloud API) and WhatsApp Business (Co-existence) for professional customer communication.
Capabilities include:
One-to-one customer messaging
Automated replies and chatbots
Template-based broadcasts and retargeting
Contact and conversation history
Best for: Customer support, sales, notifications, and transactional messaging.
Connect your Instagram account to manage direct messages.
Capabilities include:
Receive and reply to Instagram DMs
Manage conversations from the inbox
Assign chats to team members
Use automations for quick responses
Automate comment moderation and replies (coming soon)
Best for: Social engagement and lead generation.
Manage Facebook Messenger conversations directly inside DMLY.
Capabilities include:
Send and receive messages
Use automated replies
Assign conversations to agents
Track conversation history
Automate comment moderation and replies (coming soon)
Best for: Customer support and social messaging.
Connect Telegram bots to communicate with customers on Telegram.
Capabilities include:
Receive and reply to Telegram messages
Use automation workflows
Manage conversations in the shared inbox
Best for: Community messaging and global audiences.
DMLY WebChat allows you to communicate with visitors directly on your website.
Capabilities include:
Real-time website chat
Agent assignment
Conversation tracking
Contact creation from chat sessions
Best for: Website support and lead capture.
Channels are connected at the workspace level
Each workspace can have its own set of channels
Conversations and contacts are isolated per workspace
This ensures clean separation when managing multiple teams, brands, or clients.
Each channel may have platform-specific limitations, such as:
Messaging rules (e.g., WhatsApp 24-hour window)
Broadcast restrictions
Automation limitations
These restrictions are enforced automatically to maintain compliance.
Next StepsAfter understanding supported channels, you can:
Connect your first channel
Assign agents to handle conversations
Set up automations for faster responses
