DMLY gives you the flexibility to upgrade, downgrade, or customize your subscription at any time based on your business needs. Whether you're scaling up or optimizing costs, plan changes are simple and seamless.

When Should You Upgrade?

You may consider upgrading your plan if:

• Your contact list is growing

• You need more agents

• You require additional workspaces

• Your broadcast volume is increasing

• You need priority support

• You’re scaling customer operations

Upgrading ensures you have enough capacity and performance to support business growth.

When Should You Downgrade?

You may downgrade your plan if:

• Your contact volume has reduced

• You need fewer agents

• You are consolidating workspaces

• You want to optimize subscription costs

Downgrading helps align your subscription with your current operational needs.

How to Upgrade Your Plan

Step 1: Go to Billing & Plans

Navigate to:

Settings → Billing & Plans

Step 2: Choose a New Plan

You will see available plans:

• Starter

• Growth

• Premium

Click Select under the desired plan.

Step 3: Review Limits & Features

Before confirming, review:

• Agent limits

• Contact limits

• Workspace limits

• Broadcast limits

• Support level

Step 4: Confirm Upgrade

Complete the upgrade process. Your account limits will be adjusted immediately.

How to Downgrade Your Plan

Step 1: Go to Billing & Plans

Navigate to your subscription page.

Step 2: Select a Lower Plan

Click Select on the plan you wish to downgrade to.

Step 3: Check Current Usage

Before downgrading, ensure your current usage fits within the lower plan’s limits:

• Active agents

• Total contacts

• Number of workspaces

• Monthly broadcast usage

If your usage exceeds the new plan’s limits, you may need to:

• Remove agents

• Reduce contacts

• Delete extra workspaces

• Adjust broadcast activity

Step 4: Confirm Downgrade

Once usage aligns with the new plan limits, confirm the downgrade.

Adjusting Add-Ons

You can also modify your subscription without changing your main plan by using add-ons.

Available add-ons include:

• +1000 Contacts

• Additional Agent

• Additional Workspace

To modify add-ons:

1. Go to Billing & Plans

2. Adjust the quantity using the + / – controls

3. Confirm changes

Add-ons allow you to scale gradually without moving to a higher plan.

Billing Considerations

• Plan changes may take effect immediately.

• Billing adjustments are handled according to your subscription cycle (monthly or yearly).

• WhatsApp Cloud API usage remains billed separately by Meta at official rates.

• DMLY charges 0% commission on WhatsApp API usage.