Reconnecting Communication Channels in DMLY

If any of your connected channels stop working, show errors, or require permission updates, you can easily reconnect them from the Integrations section in DMLY.

Below are step-by-step instructions for reconnecting each supported channel.

Reconnect WhatsApp (Cloud API)

WhatsApp reconnection requires disconnecting first before reconnecting.

Steps:

1. Go to Integrations → WhatsApp.

2. Click Edit Setup.

3. If WhatsApp is still connected:

   • Click Disconnect WhatsApp

   • Confirm the deletion in the confirmation modal

4. Once disconnected, click Connect WhatsApp.

5. Follow the Embedded Signup process again to reconnect your number.

Important: If You Changed Your WhatsApp Business Name

If you modified your WhatsApp Business display name:

1. Go to Integrations → WhatsApp.

2. Click Register Phone Number.

3. Re-register the number to continue using the WhatsApp Cloud API.

Failure to re-register after changing your display name may prevent messages from sending.

Reconnect Facebook Messenger

Use this option if:

• Messages stop syncing

• Permissions were changed in Meta

• Your Facebook token expired

Steps:

1. Go to Integrations from the sidebar.

2. Under Facebook Messenger, click Edit Setup.

3. Click Reconnect with Messenger.

4. A Facebook login modal will open.

5. Log in and follow the same authorization steps you used during the initial connection.

6. Select your Page and confirm permissions.

Once completed, your Messenger connection will be restored.

Reconnect Instagram

Use this option if:

• Instagram DMs are not syncing

• Page permissions were updated

• Your Meta token expired

Steps:

1. Go to Integrations.

2. Under Instagram, click Edit Setup.

3. Click Reconnect with Instagram.

4. The Facebook login modal will open.

5. Follow the same steps used when originally connecting your Instagram account.

6. Confirm the Page and Business permissions.

After successful authorization, Instagram will reconnect automatically.

Reconnect Telegram

Use this option if:

• Your bot stops responding

• Token was regenerated

• You updated bot permissions

Steps:

1. Go to Integrations → Telegram.

2. Click Edit Setup.

3. If still connected, click Disconnect.

4. Enter your Telegram Bot API Token again.

5. Click Connect.

If the token is valid, Telegram will reconnect immediately.

When Should You Reconnect a Channel?

You may need to reconnect when:

• Messages stop syncing

• Permissions were modified in Meta

• Access tokens expire

• Business details are changed

• You encounter authorization errors

Reconnecting refreshes permissions and restores proper communication between DMLY and the messaging platform.

Your channels should now be fully operational again. If issues persist after reconnection, verify platform permissions in Meta Business Manager or your Telegram Bot settings.